Turn your Wiki into an interactive Agent

Our service transforms your knowledge base into an interactive AI Agent that helps users instantly, without them needing to go back and forth through your Wiki if they don't know how to perform specific actions (How to's). By linking your documentation (or by creating it with us), the AI learns from it and create step-by-step walkthroughs for actions while providing natural language answers to more generic questions (eg 'How does the billing cycle work?') and offers 24/7 support. It’s designed to increase time to resolution for issues your users may encounter and reduce human intervention.

Traditional Wikis require users to search and sift through information, which can be time-consuming and frustrating. Our Agent eliminates this by delivering instant, context-aware support directly on the page. It provides step-by-step walkthroughs, guiding users with tooltips, for specific tasks and answers general questions in natural language, learning constantly from your documentation.

No, you can build different Agents for different purposes. The Agent can also be used for internal documentation, SOPs, employee onboarding processes, or any other knowledge base. Each Agent will consume the knowledge and adapt to various contexts, providing tailored support based on the content of your Wiki.

If you already have your knowledge base with other providers, you don't have pay any monthly fee, since you will be charged per resolution, ensuring you’re charged only when the Agent delivers value. If you don’t have a Wiki and need to create one, there’s a small monthly fee, to support the creation and hosting of your knowledge base.

A resolution is recorded when the customer either indicates satisfaction after the final AI response in a conversation or leaves the interaction without seeking further assistance.

Our Agent is specifically trained to learn exclusively from your data. For each query, it performs a search within a vector database containing the articles you've provided. If no relevant article is found, the system bypasses the LLM and automatically informs the user that no answer is available. The query is then escalated to human support (or your ticketing system), and you are notified. This process ensures the Agent avoids hallucinations, a common challenge with LLMs.

To integrate the Agent into your website or application, simply use the provided snippet. It can be easily added to your website's code or implemented via Google Tag Manager or any other tag manager. This makes the setup quick and hassle-free, without the need for complex development work.

Sure! You can fully customize our widget to align with your brand identity. Choose the widget type, adjust its appearance, and even integrate it directly into your main menu for seamless navigation.

Yes, your Wiki will remain accessible. The Agent always links the sources in its responses, allowing users to access the original documentation at any time if they prefer to explore further.